![]() It is not supported with the VXML Gateway. ■ The Virtual Assistant–Voice (VAV) feature is supported only on Unified CVP and Cisco VVB. ■ For IPv6-enabled deployments, the supported IOS versions for NAT64 translations are 15.4(2)T3 and later releases. For details on support for Call Progress Analysis (CPA) for Outbound Option with TDM Trunks, see the Cisco ASR 1000 Series documentation at ![]() ■ All gateways in the preceding table support inbound contact center calls. ■ Virtual CUBE (vCUBE) can run either on Cisco Cloud Services Router (CSR) 1000V (if you use IOS XE 16.9, 16.12, or 17.2) or Cisco Catalyst 8000V Edge Software (if you use IOS XE 17.4 or 17.6). Cisco Gateway Hardware and SoftwareĬall Progress Analysis for Outbound Options for SIP Trunks (CUBE) For more information about end of life milestones, see End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6. The Unified CCE and Packaged CCE, Release 12.6(1) compatibility with Release 11.6 will be removed from 30 September, 2023. ■ For Unified CCE and Packaged CCE, Release 11.6, the last date of support is 30 September, 2023. ■ For more information on CORS CLIs, see the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide at. You must enable Cross-Origin Resource Sharing (CORS) and set Finesse host URLs to load the Live Data gadgets. ■ In Live Data (standalone) 11.6 and 12.0 deployments, when CUIC and Cisco Finesse components are in version 12.6, Live Data gadgets will not load in Cisco Finesse. ![]() ■ Cisco Unified Contact Center Management Portal (CCMP), Release 12.6 is supported with CUCM, releases 11.5, 12.0, and 12.5. ■ CUCM, releases 11.5, 12.0, 12.5 and 14 are supported with Unified CCE and Packaged CCE, Release 12.6. ■ CCE 12.6 supports the latest versions of Cisco Smart Software Manager (CSSM) On-Prem 8.x. When Cisco Finesse and CUIC are on 12.6, and Live Data is on 11.6, for Live Data gadgets to load in Cisco Finesse, install CUIC 11.6(1) ES 22 or later on all Live Data stand-alone servers. ![]() ■ IP IVR 12.5(1), IP IVR 12.5(1) SU1 and IP IVR 12.5(1) SU2 are compatible with CCE 12.6(x).Ĭentral Controller and Component Compatibility For more information on upgrade paths, see the CCE Upgrade Flowcharts in the respective Contact Center Enterprise Installation and Upgrade Guides. Upgrading only the component that delivers the new feature may not be sufficient in all cases. ■ Upgrade all the solution components to experience the new features delivered as part of a particular solution release version. ■ For details on the browsers and the languages that are supported by Cisco Webex Experience Management, see Experience Management. ■ Support for a CUCM release is inclusive of all updates. For all releases prior to 12.0, all components must be on the same release.Įxception: Cisco Unified CM (CUCM) can continue to be on an earlier compatible release for an off-box solution deployment. ■ Packaged CCE: In Release 12.6(x), the multistage upgrade support is backward compatible with Release 12.0 only. For example, support for ESXi depends on VMware release cycles. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. ■ The Compatibility Matrix specifies all supported third-party software (such as Nuance and Informix) and its versions. ■ Make sure that your Router, Logger, and AW are in the same version as your PG or in a version that is higher than your PG. If the Compatibility Matrix does not state a configuration or version, then it does not support it. The information in this compatibility matrix supersedes compatibility information in any other CCE documentation. This compatibility matrix specifies all supported configurations and versions for Release 12.6(x). The Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all the Cisco CCE solutions and component compatibility information. Legal Information (software documentation only) 34 Virtual Desktop Infrastructure Support 27Īutomatic Speech Recognition and Text to Speech. Microsoft Windows and Microsoft SQL Server Localization Support 22 Single Sign On (SSO) Identity Providers (IdPs) 16 IOS-XE Versioning Key 16.12.1a and 16.12.3 as Examples. IOS Versioning Key 16.1(4) M3 and 16.1(4) T1 as Examples. Click File | Properties | Advanced Properties | Custom.Ĭentral Controller and Component Compatibility. NOTE: Works with document’s Advanced Properties “First Published” property. Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
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